SMS Terms & Conditions

GOLDEN ACORN CASINO AND TRAVEL CENTER may offer text messaging, guest communication, customer service, promotional messaging, and other conversational services through the Power Tower, an on-premises private AI platform provided and supported by Power and utilizing technology developed and licensed by Visyfy, LLC d.b.a. ReQuant.

Information We Collect and Process

• Mobile phone numbers;
• SMS opt-in and opt-out status, including the date, method, and source of consent;
• Message content and conversation history;
• Basic contact and guest information provided by GOLDEN ACORN CASINO AND TRAVEL CENTER;
• Delivery, engagement, and messaging metadata, including message status and opt-out requests; and
• Other information voluntarily provided during a text message conversation.

We do not purchase, rent, or otherwise acquire mobile phone numbers from third-party or external marketing lists for use in the SMS messaging program. Contact information used for messaging is provided by GOLDEN ACORN CASINO AND TRAVEL CENTER and is subject to applicable consent requirements.

How We Use SMS and Power Tower Information

• Send messages to guests who have consented to receive them;
• Provide customer service and respond to guest questions;
• Maintain conversational interactions;
• Deliver reservation, event, promotional, account, and other requested or authorized notifications;
• Maintain records of consent and messaging preferences;
• Process and honor opt-out requests;
• Maintain the security, reliability, and operation of the messaging service; and
• Support and improve guest communication services.

Certain conversational responses may be generated using artificial intelligence. AI-generated responses may contain errors and should not be relied upon as official confirmation of a reservation, account balance, promotional offer, drawing, benefit, or other transaction. Official property records and the applicable terms of any offer, promotion, event, or reservation will control in the event of a conflict.

Mobile Information Sharing

No mobile information, including mobile phone numbers and SMS opt-in consent data, will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be disclosed to service providers that perform services necessary to operate and deliver the SMS messaging program, including Power, technology providers supporting the Power Tower, Twilio, wireless carriers, and other necessary service providers. Such information is provided only as necessary to perform services on behalf of GOLDEN ACORN CASINO AND TRAVEL CENTER, operate the messaging program, deliver requested communications, maintain security, or comply with applicable law.

Mobile information is not sold or rented.

Message Frequency, Rates, and Opt-Out

Message frequency varies based on your interaction with GOLDEN ACORN CASINO AND TRAVEL CENTER, including participation in promotions, events, reservations, guest-service conversations, and other communications.

Message and data rates may apply.

You may opt out of SMS messaging at any time by replying STOP to a message or otherwise clearly communicating that you no longer wish to receive text messages. After opting out, you may receive a confirmation message acknowledging your request.

For assistance, reply HELP or contact lucky@goldenacorncasino.com / 1-866-7WIN-BIG.

Data Retention and Security

Mobile information, messaging history, and consent records may be retained for as long as reasonably necessary to operate the SMS messaging program, provide requested services, maintain appropriate business and consent records, comply with applicable legal obligations, resolve disputes, and enforce applicable agreements.

GOLDEN ACORN CASINO AND TRAVEL CENTER and its service providers use reasonable administrative, technical, and physical safeguards designed to protect information processed through the SMS messaging program against unauthorized access, use, alteration, or disclosure.

Your Choices

You may opt out of SMS messaging at any time as described above. Requests concerning access, correction, or deletion of personal information should be directed to lucky@goldenacorncasino.com / 1-866-7WIN-BIG and will be handled in accordance with GOLDEN ACORN CASINO AND TRAVEL CENTER’S Privacy Policy and applicable law.