Privacy Policy

At Golden Acorn Casino & Travel Center (“we” or “us”), the privacy of individual visitor data is of primary importance. We work diligently to protect confidential information, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new services.

This Privacy Statement describes how we collect, use, and safeguard information collected online via websites or mobile applications operated by us, software applications made available by us, social media pages that we control, email messages that we send to you, and the information we collect and use to provide you with the best experience we can offer in connection with our gaming systems, entertainment facilities, and loyalty programs such as the Golden Acorn Casino & Travel Center (collectively, referred to as the “Services”).

We may collect personal information about you that is necessary to administer and promote our business, provide services you request, and to provide a safe and healthy environment for you as well as our employees.

• Name and contact information to include your address, email address, phone number, demographic information such as postcode, preferences and interests, social media account ID, and Rewards Club account number and other Apex loyalty information.
• Government issued identifiers such as name, social security number or driver’s license number.
• Pictures and recordings of you such as profile pictures, audio, electronic, visual, and similar information.
• Financial information including credit and debit card numbers, transaction information, banking and financial account information if relevant to your Rewards Club account.
• Geolocation information if you choose to allow sharing of this information from your electronic device.
• Social network activities that you make available to the public, or to us, via any social network service.

We do not collect personal information from you unless you choose to provide it to us. If you provide us with your address or e-mail address, we may use this information for marketing purposes to notify you of updates to our services and products. At any time, you may contact us and opt-out from receiving any further communications.

We collect personal information to provide you with requested services, to understand your needs and provide you with better service, as well as for the following reasons:

• Administrative updates such as sending information regarding changes to our services, terms, conditions, and policies, or information regarding your gaming activity.
• Periodic email communication about new products, special offers or other information which we think you may find interesting.
• Periodic marketing email communications seeking for the purpose of improving our products and services.
• Your participation in sweepstakes, contests, and similar promotions and the administer these activities.
• Providing you with location-based services if you allow geolocation information to be shared. If you do not consent to our use of your geolocation, we may deny access to some of our Services.
• Administrative record keeping such as conducting audits and internal investigations, research, analytics, and data analysis, accounting, maintaining our facilities and infrastructure, undertaking quality and safety assurance measures, determining the effectiveness of our promotional campaigns, performing identity verification, and maintaining records.
• Legal compliance and fraud detection

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please contact us by mail at Risk Manager, Golden Acorn Casino and Travel Center, 1800 Golden Acorn Way, Campo, CA 91906 or by email to info@goldenacorncasino.com. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address and we will promptly make the appropriate corrections.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of your information, we have put in place commercially reasonable physical, electronic, and procedural safeguards to secure and protect your personal information. However, please be aware that not  withstanding physical, electronic, and procedural procedures, it is possible that third parties may unlawfully intercept or access transmissions or private communications over the internet. We limit access to your personal information by our employees to only those individuals who have a need to use it in the course of performing their job duties.

Cookies are pieces of information stored directly on the device that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using the Services. We also use cookies to gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. If you do not accept these cookies, this may prevent you from taking full advantage of the website. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

Our services may contain links to other websites or services of interest. However, once you have used these links and left our services, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Any personal data that we collect is based upon your consent as detailed in this Privacy Policy. You have many choices concerning the collection, use, and sharing of your data, as well as the data of a person under the age of 21 for whom you are a parent or guardian, including the
ability to:

• Stop Collection of Data: You may request that we stop all collection and use of your personal information. Please note that we cannot delete your personal information but only deactivate your account so that no further personal information will be collected. Any personal information that remains on a deactivated account will be managed appropriately according to this policy.
• Change or Correct Data: You can also ask us to change, update, or fix your data in certain cases, particularly if it is inaccurate. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause
  the information to be incorrect.
• Object to, Limit, or Restrict the Use of Data: You may request that we do not use your Personal Information, but keep in mind that this will terminate our ability to provide any Service(s) to you.
• Right to Access and/or Take Your Data: You can ask us for a copy of your Personal Information.

• Our program provides exclusive updates, special promotions, event announcements, and tailored messages to enhance your experience when you opt in. You’ll receive the latest news and offers right to your mobile device.
• You can cancel the SMS service at any time by replying with "STOP." After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
• If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance

California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We are owned and operated by The Campo Kumeyaay Nation Gaming authority, a sovereign entity of The Campo Kumeyaay Nation, a federally-recognized Indian tribe. As such we are not subject to the California Civil Code. Regardless, we are voluntarily complying with users’ requests for information normally permitted under §1798.83. You may call us at (530) 672-5223, or email us at info@goldenacorncasino.com to request access to, obtain copies of, correct, or delete any personal information that you have provided to us. You may call us at 1-866-7WIN-BIG, or email us at info@goldenacorncasino.com to request access to, obtain copies of, correct, or delete any personal information that you have provided to us.

We may change this Privacy Policy at any time without advanced notice; changes to this Privacy Policy shall be effective immediately upon the posting of such changes. Therefore, you should review this Privacy Policy from time to time.

If you have questions or concerns about this Privacy Policy, our use of your information, or if you would like to correct any of your information in our records, please contact us at:

Golden Acorn Casino
1800 Golden Acorn Way,
Campo, Ca 91906
Phone: 1-866-7WIN-BIG
Email: info@goldenacorncasino.com